|
Announcements!
April, 2008 - System Upgrade/Intermittent
Outages
As some of you on the North Beach
have noticed, Coast has begun the system upgrade in your area.
It is moving much faster than anticipated and we are now beginning
the Pacific Beach area. Hogan's Corner and Ocean City are completed
and we are doing the fine tuning in Copalis Beach. This upgrade
will cause some intermittent outages during business hours. Please
call our office at 289-2252 if your service has not returned
to normal by 4:30 p.m. Thank you for your patience.
Coast's Dial Up Service to End
As of May 1st, 2008 Coast
Access will no longer provide dial up service. The main dial
up users have been notified by mail. Those of you with High Speed
Internet Service will no longer be able to use the 10 hours of
dial up service that was offered in the past. If you have any
questions please call our office at 289-2252. Thank you for your
business.
Internet Bandwidth Usage - Important! Please Read.
Recently Coast Communications
sent out a mass email notification to ALL of our Internet customers
informing them that we will begin enforcing our Acceptable Use
Policy more stringently, specifically in the area of bandwidth
usage. This email provided links to the Coast Access Internet
Portal Page where you can access the Acceptable Use Policy and
read it.
The reason for this notification
is Coast Communications has noticed there are a few customers
that are using bandwidth in the range of 100 to 300 GB.
Coast Communications is allotted so much bandwidth and when we
go over this allotted amount the company is charged an additional
fee. Therefore, we must begin the monitoring process and
charging for additional usage on an individual basis.
Following is an explanation of
what Bandwidth is and how to calculate it.
Bandwidth
Also known as data transfer.
Measured in GB (Giga Bytes, 1 GB = 1024 MB ~ 1000 MB).
Bandwidth is more valuable than disk space. Your bandwidth
usage is the amount of data transfer (sending and receiving of
data) between your computer and the Internet. It is measured
on a monthly basis and is 'reset' at the beginning of each month.
Your bandwidth usage will vary every month depending on how large
the files are that you send or receive.
If you assume you will visit
5,000 websites in a month and you download 10 of pictures that
are 50 KB each, you will need 5,000 x 10 x 50 KB = 2,500,000
KB which is equivalent to 2.5 GB of bandwidth. This is the easiest
way to estimate your bandwidth. Usually text files (HTML) will
not consume a lot of bandwidth because they are naturally small
in size. Your bandwidth estimation should be based on the binary
files usage (pictures, ZIP files, Macromedia Flash, MP3s, Movies,
etc.)
Also, if you have a wireless
connection in your home, Coast Communications highly recommends
that you password protect your system. With wireless, others
can pick up and use your signal, which will add to your bandwidth
usage. Please monitor all aspects of your system.
If you have any questions, please
do not hesitate to call the office at 1-360-289-2252 or the help
line at
1-888-207-0204. We are here to help make your Internet
experience an enjoyable one.
Coast Digital Phone is here!
 Coast
Digital Phone is offered at one low Flat Rate which includes
long distance within the continental U.S. and Canada. International
calls are billed at a much lower rate than your current phone
provider. This service includes many specialty items one would
normally pay extra for, such as call waiting, caller ID number
identification, call forwarding, call blocking, voice mail and
many others. You as the consumer are in full control of managing
your account via your online account and password.
You do not need to have a computer
to be able to use this service!
Introductory Price $19.95 per
month for current cable customers. Please call our office for
further information. 360-289-2252. Coast Digital Phone can be
packaged with other services for even greater long-term savings.
Credit Card Billing and Payments!
 Many
of our customers have asked for some sort of automatic billing
to their credit card. We are pleased to announce that starting
in April 2007 we were able to provide this service! We have enclosed
notices with your billing statement to tell you more about this
new service and already have a number of customers signed up.
We currently accept MasterCard and VISA credit cards for processing.
For further information on this
new program, please call our office staff at 360-289-2252, Monday
through Friday, 8:00 AM to 5:00 PM. |
About
Coast